This Privacy Policy outlines how HaiO, an event service marketplace with the largest partner network in Indonesia, collects, uses, discloses, and protects your personal information when you use the HaiO mobile application ("App", "Service").

By using the App, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

• Personal Identification Data: Full name, email address, phone number.
• Profile and Professional Data: Services offered, portfolio, work experience, biography.
• Transaction and Financial Data: Transaction history, payment records, invoice details, bank account information (for invoice display only).
• Calendar and Activity Data: Scheduled tasks, reminders, and activity logs managed through the App.
• Technical Data: Device information, log data, and usage statistics for service improvement.

2. How We Use Your Information

We use the collected information for purposes including, but not limited to:

• Facilitating transactions and service interactions between users.
• Managing professional services, profiles, and user portfolios.
• Scheduling events, sending reminders and activity notifications.
• Generating and delivering invoices to clients via email.
• Monitoring and improving our App and its features.
• Enhancing user trust and visibility through public profiles.

3. Data Sharing and Disclosure

Your personal data will not be sold, rented, or shared with third parties for marketing purposes. However, we may disclose your data in the following circumstances:

• With your explicit consent.
• To service providers who assist us in operating our App under strict confidentiality agreements.
• When required by law, legal process, or regulatory authorities.
• To protect the rights, property, or safety of HaiO, its users, or the public.

4. Data Security

We employ industry-standard security measures, including data encryption in transit and rest, to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.

5. User Rights and Choices

You have the right to access, update, or request the deletion of your personal data at any time through your account settings or by contacting our support team at support@haiorganizer.com.

6. Instagram Integration (Partners)

Partners may optionally connect their Instagram professional (Business or Creator) account so that their latest Instagram posts appear in the Portfolio section of their public HaiO profile. This connection uses the official Instagram API and only starts after the partner signs in to Instagram and grants permission.

• Data we access: the Instagram username and account ID, and the partner's own posts (media type, image or video link, thumbnail, caption, post link and post date).
• How we use it: only to display the partner's work on their HaiO profile, in the HaiO website and app, with a link back to the original Instagram post. If the partner separately allows it, HaiO may feature their work on HaiO's own social media with their name and tag.
• What we store: post text data and links, plus an access token kept securely on our server. We do not download or store the images themselves; images are shown from Instagram.
• Partner control: partners can hide any post from their public profile, and can disconnect Instagram at any time from Portfolio → Instagram → Disconnect.
• We never post to, message from, or change anything on the partner's Instagram account.

7. Google Calendar Integration (Partners)

Partners may optionally connect their Google Calendar (the "Smart Calendar Sync" feature in the Schedule menu) so their HaiO schedule and Google Calendar stay in sync in both directions. The connection only starts after the partner signs in with Google and grants permission.

• Permissions we request: view and edit events on the partner's calendars (calendar.events) and the partner's Google account email address (userinfo.email).
• How we use it: (a) to add, update and remove the partner's HaiO bookings as events in their primary Google Calendar (package name, booking number, customer name, customer phone number and event location); and (b) to read the start and end time of events in the partner's primary Google Calendar so those hours are shown as busy and customers cannot book the partner at a time that clashes. Customers only see that the partner is unavailable; they never see the title or details of the partner's Google events. The partner sees their own Google event titles in their HaiO schedule, and HaiO's in-app assistant may use the busy times to answer the partner's own scheduling questions.
• What we store: the connected Google email address and the OAuth tokens, kept securely on our server. Events read from Google Calendar are not saved to our database; they are only held briefly in server memory (a few minutes) to check availability. We also use Google's public Indonesian holiday calendar to label public holidays in the schedule.
• Sharing and limits: Google Calendar data is never sold, never used for advertising, never shared with third parties except as needed to provide this feature, and never used to train artificial intelligence or machine learning models. People at HaiO do not read it except with the partner's permission, for security purposes, or where required by law.
• Partner control: partners can disconnect at any time from Schedule → Smart Calendar Sync → Disconnect, or remove HaiO from their Google Account at myaccount.google.com/permissions.

HaiO's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Data Deletion Instructions

You can delete your data from HaiO in the following ways:

1. Instagram data: sign in as a partner, open Portfolio, and press Disconnect in the Instagram section. All synced Instagram posts and the access token are deleted from HaiO immediately. You can also remove HaiO from Instagram under Settings → Apps and websites.
2. Google Calendar data: sign in as a partner, open Schedule, and press Disconnect on Smart Calendar Sync. The Google access tokens are deleted from HaiO immediately and HaiO stops reading and writing your calendar. Events HaiO already added to your Google Calendar stay there until you delete them. You can also remove HaiO from your Google Account at myaccount.google.com/permissions.
3. Account and all personal data: send a deletion request from your registered email address to support@haiorganizer.com with the subject "Data Deletion Request". We will delete your account and personal data within 30 days, except data we must keep by law (for example, transaction records).